Shipping Times:

• 2-4 Weeks (Average delivery to Canada/US/Europe is 10-14 days). For Asia, Oceania, Middle East, and Africa, shipping can take 2-5 weeks (2-3 weeks on average).

• Express Shipping: All orders which weigh more than 800g, including 15 Packs of Capsules will be sent via DHL Express, which takes 5-10 business days. For DHL Express orders, only countries in Asia, Africa, Middle East, and Oceania will pay an additional $14.00 at checkout.

Product Description:

• The product you receive will be exactly as described in the listing and packaging.

• Sometimes the tariff code is used: “ground sugar beet, root, and other herbal preparations”, if it does not exist in the system.

• For example, Huanarpo Macho does not have its unique tariff code; however, your product is 100% Huanarpo Macho powder.

Buyer Responsibilities:

• Providing correct address details.

• Paying any duty fees if imposed by customs.

• Ensuring the accuracy of delivery address before completing the order.

• Providing email and phone number for courier communication, if necessary.

Customs Fees:

• Additional fees may be charged by your country’s customs for purchases exceeding personal use or a certain value.

• Pure Inka Foods is not responsible for any additional fees imposed by customs, or products being held by customs.

Packaging / Labelling / Tariff Code:

• Your product is exactly as described in the listing, and is exactly what arrives to you packaged, corresponding to the listing, regardless of the generic package labelling. Your product may arrive with the logo Pure Inka Foods, Kachava Superfoods, or Peruvian Herbs. In some cases, we may use a tariff code and product description that can differ slightly from the actual product. For example, you may see the following tariff code used: “ground beet, root, and other herbal preparations” for those products that do not have their own HS code. Just remember that your product is 100% as described in the listing, without any filler powders. If you ordered Huanarpo Macho, your product is 100% Huanarpo Macho powder, and if you ordered Hercampuri, your product is 100% Hercampuri powder. Using the tariff code in this way will speed up delivery times and avoid unnecessary delays, with products being held by customs.

Returns:

• Refunds accepted only for undelivered orders.

• Tracking number provided for each order.

• Refunds or exchanges accepted if the product is returned sealed and in its original condition within 30 days of purchase.

• Buyer covers the cost of return shipping.

By completing your order with Pure Inka Foods, you agree to abide by the terms and conditions outlined in this buyer’s agreement. If you have any questions or concerns, please feel free to contact us.